Warranty

WARRANTY POLICY AND SERVICE

All Flower Hair Tool tools are covered against manufacture defects for one year after date of purchase from an authorized retailer. All warranty claims must be accompanied by an original proof of purchase or itemized documentation, as purchase date and location must be verified. 

You may send in your product(s) for a warranty evaluation if:

  • The item was purchased from an FLOWER Hair Tool authorized retailer
  • The item was purchased within the specified 1 year warranty period
  • Documentation verifying the purchase place/date can be provided

Upon receipt of your Flower Hair Tool, a certified technician will determine if the damage caused to your tool will be covered under our warranty program.

FLOWER Hair Tool warranty covers manufacture defects only. Tool damage not associated with normal use, such as damage due to misuse or abuse, incorrect voltage supply, dropping or failure to follow instructions enclosed in product packaging, or tampering including repair or attempted repair are not covered. 

Please review our complete warranty policy below.

To request a Warranty Authorization and further instructions, please email warranty@flowerhairtool.com

WARRANTY POLICY

Tre Milano, LLC ("Company") extends this limited warranty to the original retail purchaser ("Consumer") of FLOWER Hair Tool branded products (the “FLOWER Hair Tool”).

Limited One (1) Year Warranty:

The FLOWER Hair Tool and its parts are warranted against manufacturer defects for one (1) year from the date of purchase. This limited warranty only covers the items specifically listed above for the period specified. IF THE WARRANTY REGISTRATION CARD IS NOT COMPLETED AND RETURNED TO COMPANY AT THE TIME OF THE ORIGINAL SALE, CONSUMER MUST PROVIDE PROOF OF PURCHASE WITH ANY WARRANTY CLAIM.

1.  EXCLUSIONS:

Excluded from this limited warranty are damages to the InStyler caused by unreasonable or unintended use, abuse or neglect. Also excluded is damage from ordinary wear and tear.

2.  VOIDING OF LIMITED WARRANTY:

THE FOLLOWING OCCURENCES OR CONDITIONS WILL VOID THIS LIMITED WARRANTY: (1) USE FOR COMMERCIAL PURPOSES; (2) FAILURE TO USE THE FLOWER HAIR TOOL ACCORDING TO COMPANY'S SPECIFICATIONS AND INSTRUCTIONS INCLUDING, WITHOUT LIMITATION, SAFETY INSTRUCTIONS AND WARNINGS; (3) FAILURE TO PROPERLY CLEAN AND MAINTAIN THE FLOWER HAIR TOOL AS STATED IN THE MANUAL; AND (4) TRANSFER OR ASSIGNMENT OF THIS WARRANTY.

3.  SOLE REMEDY:

The sole remedy under this limited warranty is repair or replacement, at Company's option, of the FLOWER Hair Tool or part(s) deemed to be defective. "Repair" or "Replacement" shall mean providing the labor and materials necessary, at no cost to the consumer, to repair or replace defective part(s) or replace, at Company's option, the FLOWER Hair Tool

4.  HOW TO MAKE A WARRANTY CLAIM:

To present a claim under this limited warranty, call the toll-free telephone number (800) 781-6506 to receive a return authorization and instructions for return. 

5.  DISCLAIMER:

THE WARRANTY IN THIS DOCUMENT IS THE ONLY WARRANTY ON THE FLOWER HAIR TOOL COMPANY MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE OBLIGATION OR TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY DISCLAIMED BY COMPANY AND EXCLUDED FROM THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

CONSUMER AND COMPANY EXPRESSLY AGREE THAT REPAIR OR REPLACEMENT OF THE FLOWER HAIR TOOL OR THE DEFECTIVE PART(S) IS THE EXCLUSIVE AND SOLE REMEDY OF CONSUMER. COMPANY MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, AND NO REPRESENTATIVE, EMPLOYEE, OR DISTRIBUTOR OR DEALER OF COMPANY HAS THE AUTHORITY TO MAKE OR IMPLY ANY REPRESENTATION, PROMISE OR AGREEMENT WHICH IN ANY WAY VARIES THE TERMS OF THIS LIMITED WARRANTY.

6.  NO CONSEQUENTIAL DAMAGES:

TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, COMPANY ASSUMES NO LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS RELATED TO PROPERTY, LOSS OF USE, LOSS OF REVENUE, LOSS OF TIME, INCONVENIENCE, OR ANY OTHER ECONOMIC LOSS.

7.  LEGAL RIGHTS:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

8.  INFORMAL DISPUTE RESOLUTION:

The parties to this limited warranty agree to submit to mediation to resolve any warranty disputes.

9.  GOVERNING LAW:

The laws of the State of California will govern this limited warranty.